After payment confirmation and any necessary order verification, orders are normally prepared within 2–4 business days.

During holidays, promotional events, or periods of unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

For standard shipping to supported addresses in the United States, estimated carrier transit time is generally 10–15 business days after the order has been dispatched.

The estimated total time from order placement to delivery therefore includes both order processing time and carrier transit time.

Delivery estimates are expected ranges and are not guaranteed arrival dates. Weather, holidays, carrier disruptions, customs procedures, remote destinations, transportation conditions, or other circumstances outside our reasonable control may affect delivery times.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping service.

You will have an opportunity to review the applicable shipping charge and final order total before submitting payment.

The shipping amount displayed during checkout for your specific order is the applicable shipping charge for that transaction.

Depending on inventory availability, product location, package requirements, and delivery destination, orders may be fulfilled from available facilities or designated fulfillment partners.

The physical shipping origin shown on a parcel may therefore differ from the registered business address of Shenzhen Yinge Electronic Technology Co., Ltd.

Products from the same order may occasionally be shipped separately and may receive different tracking numbers.

Once an order has been dispatched and tracking information becomes available, a shipping confirmation containing available tracking details will normally be sent to the email address entered during checkout.

A carrier may require additional time after a shipping label is created before the first tracking movement appears.

The carrier used may vary depending on the product, fulfillment location, destination, and available shipping service.

Please review the recipient name, delivery address, apartment or unit number, postal code, and contact information carefully before submitting your order.

If you discover an error after placing an order, contact service@galveriq.com as soon as possible.

We will make reasonable efforts to update shipping information before fulfillment begins, but an address change cannot be guaranteed once processing, packing, or shipment preparation has started.

Reasonable reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

Shipping availability for P.O. boxes, APO/FPO addresses, and United States territories depends on the product, destination, and carriers available at the time an order is placed.

If an address is supported, an available shipping option will normally appear during checkout. If no shipping option is available for the entered address, we may be unable to deliver to that destination.

Temporary gaps in tracking updates may occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact service@galveriq.com and include your order number.

We will review the shipment information available to us and, where appropriate, work with the carrier or fulfillment provider to investigate.

If a package appears to have been lost while in transit, please contact customer support with your order number.

After available tracking information and shipment circumstances have been reviewed, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where shipment loss is confirmed.

If tracking shows “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception or mailroom, nearby neighbors where appropriate, and any delivery information provided by the carrier.

A carrier's “Delivered” status does not automatically prevent us from reviewing a delivery claim.

If the package still cannot be located, contact us with your order number so the available information and circumstances can be reviewed.

Please contact us promptly if your order arrives damaged, incomplete, incorrect, or materially different from its product description.

Because galveriq™ offers resin tabletop figurines and decorative objects with sculpted details, textured surfaces, painted finishes, and seasonal decorative elements, packaging and protective materials may vary depending on the product's size, shape, weight, surface finish, and fragility.

When reporting an issue, please provide:

• Your order number.
• A clear description of the issue.
• Clear photographs or videos showing the product and the reported issue.
• A photograph of the exterior packaging and shipping label where relevant.

After an issue attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return solution, or other reasonable remedy without requiring the customer to bear additional costs caused by that confirmed error.

Minor differences in finish, texture, tone, surface details, color, dimensions, or decorative application may occur between individual resin products. Minor production or finishing variations are not necessarily considered damage or product defects.

galveriq™ primarily serves customers in the United States. Where delivery to another destination is available, applicable shipping options will be displayed during checkout.

International destinations may impose customs duties, import taxes, brokerage fees, or similar charges.

Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient's responsibility.