Payment & Security
This page explains how available payment methods, order totals, transaction authorization, payment verification, and checkout security are handled when you place an order through galveriq.com.
Checkout Information
galveriq™ uses Shopify and applicable payment service providers to process online orders. Payment options and transaction details are presented during checkout before payment is submitted.
Shopify Checkout
Online checkout is processed through Shopify together with applicable payment service providers and their transaction processing systems.
Review Your Order Total
Product prices, applicable shipping charges, taxes, discounts, and the final order total are shown before you submit payment.
Available Payment Options
Select from the payment methods displayed during checkout. Available options can vary depending on location, currency, device, order details, and enabled payment services.
Payment Methods
Please use one of the payment options currently displayed during checkout and follow the instructions shown by the applicable payment service.
What payment methods can I use?
The payment methods currently available for your purchase are displayed during checkout. Available options may vary depending on your location, currency, device, order details, and the payment services enabled at the time the order is placed.
What currency are prices displayed in?
Prices on galveriq.com are generally displayed in U.S. dollars (USD) unless another currency is clearly shown while browsing the store or during checkout. Always review the currency and total displayed before submitting payment.
When will I see my final order total?
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes, discounts, and final order total. Please review all information shown at checkout before completing your purchase.
Can my bank or payment provider charge additional fees?
Your bank, card issuer, or payment service provider may separately impose foreign-exchange fees, international transaction fees, currency-conversion fees, or other institution-specific charges. Such charges are determined by the applicable financial institution or payment provider and are not controlled by galveriq™.
Payment Authorization & Verification
Transactions may be subject to authorization, verification, and fraud-prevention procedures before an order is accepted or fulfilled.
Can my payment require additional verification?
Yes. An order may be subject to transaction authorization, payment verification, or fraud-prevention review before it is accepted or fulfilled. In some cases, your payment provider or financial institution may request additional verification.
Why was my payment declined?
A bank, card issuer, or payment provider may decline a transaction or request additional verification for reasons controlled by that provider. Please review the billing and payment information entered during checkout. If the issue continues, contact your bank or payment provider for further information.
What does a pending charge mean?
A pending amount may represent a temporary payment authorization rather than a completed charge. The timing and release of authorization holds are controlled by the applicable bank, financial institution, or payment service provider.
What should I do if I think I was charged twice?
Contact service@galveriq.com and provide your order number together with a description of the transaction issue. For security reasons, do not send your complete card number, card security code, online banking password, or other sensitive payment credentials by email.
Checkout Security
Payment and transaction information is handled through Shopify checkout and the payment service providers involved in processing the transaction.
Does galveriq™ store complete card numbers?
galveriq™ does not independently request customers to send complete credit or debit card numbers by email. Card and payment information entered during checkout is handled through Shopify and the applicable payment services involved in the transaction.
Is my payment information protected?
Checkout is processed through Shopify together with applicable payment providers using security measures intended to protect transaction information. No online system can guarantee absolute security, so customers should also take reasonable precautions to protect their devices, accounts, and payment credentials.
Will galveriq™ ask for my banking password or card security code by email?
No. galveriq™ will not ask you to email your complete credit card number, debit card number, card security code, online banking password, or similar confidential banking credentials.
What should I do if I receive a suspicious payment request?
Do not provide complete payment credentials, card security codes, banking passwords, or other sensitive financial information in response to a suspicious message. Contact us directly at service@galveriq.com if you need to verify a payment-related communication.
Protect Your Payment Information
Never send complete credit or debit card numbers, card security codes, online banking passwords, or similar confidential payment credentials by email. If you have a payment-related question, contact galveriq™ using the official customer support details listed on this page.
Prices, Discounts & Order Confirmation
Review product details, pricing, discounts, shipping information, and your final order total carefully before submitting payment.
How do I use a discount code?
If a valid promotional or discount code is available, enter it in the applicable field during checkout before completing the order. Confirm that the expected discount appears in the order total before submitting payment.
Can promotions have restrictions?
Yes. Promotional offers may be subject to expiration dates, product eligibility requirements, exclusions, minimum purchase amounts, usage limits, availability, or other conditions stated with the applicable promotion.
Will I receive an order confirmation?
After an order is successfully submitted, an order confirmation will normally be sent to the email address provided during checkout. Please review the order information for accuracy.
What if I do not receive my order confirmation?
Check your spam or junk folder and confirm that the email address entered during checkout was correct. If you still cannot locate the confirmation, contact service@galveriq.com for assistance.
Need Help With a Payment?
Contact galveriq™ customer support with your order number and a clear description of your question. For your security, please do not include complete card numbers, card security codes, online banking passwords, or other confidential payment credentials in your message.
Email Customer SupportCompany Details
The information below identifies the business operating galveriq™ and its official customer support channels.