Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-calendar-day period expires. Return eligibility remains subject to the conditions described in this policy.

Before sending any item back, contact service@galveriq.com .

Please provide:

• Your order number.
• The name or description of the product you wish to return.
• The reason for the return.
• Relevant photographs or videos where appropriate.
• Photographs of the exterior packaging and shipping label if the order arrived damaged, incomplete, or incorrect.

Customer support will review the request and provide the appropriate return instructions if the return is approved.

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be:

• Unused and in its original condition.
• Complete, unaltered, and not intentionally damaged.
• Returned with all original parts, accessories, inserts, and included materials.
• Returned in its original protective packaging where reasonably possible.
• In a condition that permits reasonable inspection and resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make an item ineligible for return, provided the product remains complete, unused, undamaged, and otherwise satisfies the applicable return conditions.

Because galveriq™ products may include painted surfaces, distressed finishes, sculpted details, small decorative elements, and resin bases, please handle the product carefully while inspecting it.

galveriq™ offers resin tabletop figurines and decorative seasonal objects. Minor variations may occur between individual pieces in finish, texture, color tone, surface detail, dimensions, weight, painted elements, distressed effects, or other decorative characteristics.

Minor differences of this nature are not necessarily manufacturing defects.

If you simply do not prefer the color, finish, texture, scale, decorative style, or overall appearance of the item received, you may request a return within the applicable 30-day return period.

Unless there is a confirmed product or fulfillment problem attributable to us, this will generally be treated as a preference-based return.

Do not automatically send merchandise to our registered business address.

After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

The return destination may differ from our registered business address because returns may be processed through a designated warehouse or fulfillment facility.

Unauthorized returns or parcels sent to our registered business address, an incorrect location, or another destination not provided by customer support may be delayed, rejected, lost, or ineligible for processing.

Always obtain return instructions from service@galveriq.com before shipping a return.

Certain items may not qualify for preference-based returns because of personalization, product condition, safety, or other legitimate considerations. These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as “Final Sale” or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original product problem.
• Products returned with missing parts or in a condition that prevents reasonable inspection.

Discounted or promotional products remain eligible under this policy unless they were clearly identified as “Final Sale” or non-returnable before purchase.

These limitations do not remove consumer rights that applicable law does not permit us to exclude.

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us within 7 calendar days after delivery.

Please provide your order number, a clear description of the issue, and photographs or videos showing the product, packaging, and shipping label where appropriate.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without requiring you to bear additional costs caused by an error attributable to us.

Preference-Based Returns

If a return results from a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping costs.

Confirmed Problems Attributable to Us

If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error.

Original shipping charges are generally not refundable for preference-based returns. If the return results from a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the approved resolution.

No restocking fee is charged for an approved return.

For preference-based returns, customers should use a reliable, trackable shipping service and retain the shipping receipt and tracking number until the return has been completed.

galveriq™ cannot guarantee receipt of a preference-based return package that is shipped without tracking or sent to an address not provided by customer support.

The customer is generally responsible for a preference-based return package until it is received at the approved return destination.

Resin figurines and decorative objects should be securely packaged to reduce the risk of damage during return transportation.

After an approved return arrives at the designated return location, it may be inspected to confirm that the applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5–10 business days.

Your bank, card issuer, or payment provider may require additional time to post the credit after the refund has been issued.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, product value, shipping costs, and nature of the issue, we may determine that a refund or replacement can be provided without requiring the item to be returned.

Exchanges depend on current inventory and product availability.

Because individual resin figurines may have minor differences in finish, tone, texture, paint application, or decorative details, an exchanged item may not be visually identical in every minor detail to the original piece.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy explains our standard return and refund procedures. It does not limit rights or remedies that cannot lawfully be excluded or restricted under applicable consumer-protection law.

Where mandatory consumer-protection requirements provide greater rights than this policy, those mandatory requirements will apply.